Open AccessQuality of routine immunization service: Perception of clients
Author(s) -
Reena Titoria,
Madhu Upadhyay,
Sanjay Chaturvedi
Publication year - 2020
Publication title -
indian journal of public health/indian journal of public health
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.381
H-Index - 26
eISSN - 2229-7693
pISSN - 0019-557X
DOI - 10.4103/ijph.ijph_92_19
Subject(s) - residence , medicine , quality (philosophy) , service quality , family medicine , environmental health , health facility , public health , customer satisfaction , service (business) , nursing , health services , business , marketing , population , demography , philosophy , epistemology , sociology
Immunization prevents over 2-3 million deaths each year worldwide. In India, even though vaccines are offered free of cost at public health facilities the coverage remains low. Limited scrutiny has been conducted at health service and client interface for routine immunization (RI) services, which may have been affecting the acceptance of vaccines. This emphasizes the importance of assessing the level of satisfaction and perceived quality of clients regarding RI services.