Open AccessThe role of rehearsal in a novel call center-type task
Author(s) -
Nick Perham,
Simon Banbury
Publication year - 2012
Publication title -
noise and health
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.344
H-Index - 48
eISSN - 1998-4030
pISSN - 1463-1741
DOI - 10.4103/1463-1741.93308
Subject(s) - task (project management) , computer science , process (computing) , noise (video) , cognitive psychology , speech recognition , psychology , artificial intelligence , engineering , systems engineering , image (mathematics) , operating system
Laboratory research has long demonstrated the disruptive effects of background sound to task performance yet the real-world implications of such effects are less well known. We report two experiments that demonstrate the importance of the role of rehearsal to a novel call center-type task. In Experiment 1, performance of a novel train timetable task-in which participants identified four train journeys following presentation of train journey information-was disrupted by realistic office noise. However, in Experiment 2, when the need for rehearsal was reduced by presenting the information and the timetable at the same time, no disruption occurred . Results are discussed in terms of interference-by-process and interference-by-content approaches to short-term memory.