Open AccessPatient expectations and the paradigm shift of care in emergency medicine
Author(s) -
Fatimah Lateef
Publication year - 2011
Publication title -
journal of emergencies, trauma and shock
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.313
H-Index - 29
eISSN - 0974-519X
pISSN - 0974-2700
DOI - 10.4103/0974-2700.82199
Subject(s) - liability , health care , value (mathematics) , emergency department , order (exchange) , medical emergency , patient care , medicine , patient satisfaction , psychology , nursing , business , computer science , political science , finance , machine learning , law
Patient expectation in health care continues to increase and this is something that needs to be managed adequately in order to improve outcomes and decrease liability. Understanding patients' expectations can enhance their satisfaction level. In the environment of the Emergency Department, with the acutely ill, serious and time-dependent issues as well as high level of stress, managing patient expectations can indeed be challenging. This paper discusses patients expectations and proposes implementation of elements of patient-centered care and value-based care into our existing health care systems today.