Open AccessHealth issues amongst call center employees, an emerging occupational group in India
Author(s) -
Jeyapal Dinesh Raja,
Sanjiv Kumar Bhasin
Publication year - 2014
Publication title -
indian journal of community medicine/indian journal of community medicine
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.375
H-Index - 32
eISSN - 1998-3581
pISSN - 0970-0218
DOI - 10.4103/0970-0218.137156
Subject(s) - safeguarding , outsourcing , public sector , business , work (physics) , health sector , public health , economic growth , center (category theory) , occupational safety and health , political science , medicine , environmental health , nursing , marketing , economy , economics , engineering , health services , mechanical engineering , population , chemistry , law , crystallography
Call center sector in India is a relatively new industry and one of the fastest growing sectors driving employment and growth in modern India today. While employment in the business process outsourcing (BPO) sector has meant that young adults are reaching their career milestones and financial goals much earlier than before, surveys and anecdotal evidence show that workers in the BPO sector experience high levels of stress and its related disorders, primarily due to its contemporary work settings. Safeguarding the health of youngsters employed in this new, growing economy becomes an occupational health challenge to public health specialists.