Open Access"Barriers-to-change" in a governmental service delivery type organisation
Author(s) -
C.J.H. Coetzee,
Karel J. Stanz
Publication year - 2007
Publication title -
sa journal of industrial psychology
Language(s) - English
Resource type - Journals
eISSN - 2071-0763
pISSN - 0258-5200
DOI - 10.4102/sajip.v33i2.380
Subject(s) - cronbach's alpha , context (archaeology) , change management (itsm) , service delivery framework , sample (material) , scale (ratio) , service (business) , knowledge management , public relations , business , psychology , marketing , political science , computer science , geography , chemistry , cartography , archaeology , chromatography , lean manufacturing
Very little empirical research has been conducted within the South African context and internationally in assessing barriers-to-change specifically. The intended outcome of this research was to develop a framework for proactive change management. A sample of convenience was utilised with 332 respondents. The Barriers-to-Change Questionnaire, developed for and utilised during this study, exists out of 92 items, posted in question format anchored at the extreme sides. The results yielded a single scale with a Cronbach Alpha of 0.983. It is concluded that the domain of “Barriers-to-Change? was successful measured. The findings and their implications are also discussed