Open AccessThe impact of outsourcing information technology services on business operations
Author(s) -
Patricia Mtsweni,
Sello N. Mokwena,
Michael N. Moeti
Publication year - 2021
Publication title -
south african journal of information management
Language(s) - English
Resource type - Journals
eISSN - 2078-1865
pISSN - 1560-683X
DOI - 10.4102/sajim.v23i1.1361
Subject(s) - outsourcing , service provider , business , thematic analysis , knowledge process outsourcing , service (business) , business service provider , information technology , service delivery framework , process management , quality (philosophy) , information technology consulting , service quality , operations management , knowledge management , information system , qualitative research , marketing , information technology management , service design , management information systems , computer science , engineering , social science , philosophy , epistemology , sociology , electrical engineering , operating system