Open AccessUseful chatbot experience provides technological satisfaction: An emerging market perspective
Author(s) -
Isolde Lubbe,
hlanhla Ngoma
Publication year - 2021
Publication title -
south african journal of information management
Language(s) - Uncategorized
Resource type - Journals
eISSN - 2078-1865
pISSN - 1560-683X
DOI - 10.4102/sajim.v23i1.1299
Subject(s) - chatbot , customer satisfaction , marketing , context (archaeology) , exploratory factor analysis , business , customer experience , perspective (graphical) , exploratory research , service quality , service (business) , psychology , computer science , sociology , artificial intelligence , paleontology , anthropology , biology