Open AccessThe relation between conscientiousness, empowerment and performance
Author(s) -
Riëtte Sutherland,
Gideon P. de Bruin,
Freddie Crous
Publication year - 2007
Publication title -
sa journal of human resource management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.188
H-Index - 5
eISSN - 2071-078X
pISSN - 1683-7584
DOI - 10.4102/sajhrm.v5i2.120
Subject(s) - conscientiousness , empowerment , psychology , scale (ratio) , service (business) , customer service , applied psychology , personality , social psychology , big five personality traits , marketing , business , extraversion and introversion , political science , physics , quantum mechanics , law
This study examined the relationship between conscientiousness, empowerment and job performance among information technology professionals. An Employee Empowerment Questionnaire (EEQ), a Conscientiousness Scale and a Social Desirability Scale were administered to 101 information technology customer service engineers. Managers completed a Performance Evaluation Questionnaire (PEQ) for each customer service engineer. The results indicated a significant relationship between conscientiousness and empowerment. A curvilinear relationship was found between empowerment and performance. The practical and theoretical implications of the findings are discussed