Open AccessThe efficiency and quality dilemma: What drives South African call centre management performance indicators?
Author(s) -
Diane Banks,
Gert Roodt
Publication year - 2011
Publication title -
sa journal of human resource management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.188
H-Index - 5
eISSN - 2071-078X
pISSN - 1683-7584
DOI - 10.4102/sajhrm.v27i4.331
Subject(s) - dilemma , call centre , context (archaeology) , business , outsourcing , marketing , quality (philosophy) , government (linguistics) , public relations , computer science , political science , telecommunications , paleontology , philosophy , linguistics , epistemology , biology