Open AccessA South African study on antecedents of intention to quit amongst employees in bed and breakfast establishments in the Free State province
Author(s) -
Lebohang Monyaki,
Crispen Chipunza,
Nhamo Mashavira
Publication year - 2022
Publication title -
the southern african journal of entrepreneurship and small business management/suider-afrikaanse tydskrif vir entrepreneurskap en kleinsake
Language(s) - English
Resource type - Journals
eISSN - 2071-3185
pISSN - 1015-3977
DOI - 10.4102/sajesbm.v14i1.462
Subject(s) - hospitality , context (archaeology) , job satisfaction , turnover , human resource management , human resources , business , psychological intervention , structural equation modeling , hospitality industry , marketing , work (physics) , proactivity , psychology , quality (philosophy) , social psychology , management , engineering , political science , geography , tourism , mechanical engineering , statistics , mathematics , archaeology , psychiatry , law , economics , philosophy , epistemology
Background: The continued growth in employment creation by small businesses in the hospitality sector necessitates research in organisational behaviour concepts such as turnover intentions that, for a long time, have been associated only with large organisations.Aim: This study investigated the impact of selected individual and organisational factors on turnover intentions amongst employees in bed and breakfast (BB) establishments in a district in the Free State province of South Africa.Setting: There is limited research within the South African context on antecedents of intention to quit amongst employees in BB establishments.Methods: The study was purely quantitative. An ex post facto design was adopted. One hundred and forty four (144) employees were chosen using convenience sampling. Data were collected using a structured questionnaire and data analysis was done by way of structural equation modelling (SEM).Results: Human resource practices, quality of work environment and organisational structure, all explained variance in intentions to quit. Human resource practices had a strong relationship with job satisfaction, and the quality of work environment was related to organisational commitment, while organisational structure explained employees’ job stress.Conclusion: The effectiveness of BB establishment owners’ interventions to reduce intentions to quit amongst employees is dependent on the implementation of excellent human resource management (HRM) practices and creating a conducive work environment that promotes employees’ long-term commitment to the business.