Open AccessDie evaluering van 'n opleidingsprogram ten opsigte van interpersoonlike doeltreffendheid
Author(s) -
Lené I. Jorgensen,
Sebastiaan Rothmann
Publication year - 1998
Publication title -
suid-afrikaanse tydskrif vir ekonomiese en bestuurswetenskappe/south african journal of economic and management sciences
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.277
H-Index - 17
eISSN - 2222-3436
pISSN - 1015-8812
DOI - 10.4102/sajems.v1i3.2552
Subject(s) - interpersonal communication , psychology , social skills , interpersonal relationship , social psychology , medical education , management , applied psychology , nursing , public relations , political science , psychotherapist , medicine , economics
The South African Police Service (SAPS) is increasingly moving towards community policing. This movement makes great demands on the interpersonal efficiency of police officers and their trainers. It seems, however, that trainers in the SAPS seldom have sufficient knowledge and/or skills to manage interpersonal contact effectively. A two-group design was used to evaluate a training programme regarding interpersonal efficiency for instructors within the SAPS Training College. It transpired that interpersonal skills improved significantly after completion of the training programme. As far as qualitative impressions are concerned, it was found that certain organisational factors might inhibit the development of interpersonal efficiency of trainers.