Open AccessPatient satisfaction with the Nigerian National Health Insurance Scheme two decades since establishment: A systematic review and recommendations for improvement
Author(s) -
Onyemaechi Nwanaji-Enwerem,
Paul Bain,
Zoe Marks,
Pamaji Nwanaji-Enwerem,
Catherine A. Staton,
Ayobami Olufadeji,
Jamaji C. NwanajiEnwerem
Publication year - 2022
Publication title -
african journal of primary health care and family medicine
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.654
H-Index - 20
eISSN - 2071-2936
pISSN - 2071-2928
DOI - 10.4102/phcfm.v14i1.3003
Subject(s) - medicine , national health interview survey , patient satisfaction , family medicine , health care , national health insurance , population , nursing , environmental health , economic growth , economics
To improve healthcare access and mitigate healthcare costs for its population, Nigeria established a National Health Insurance Scheme (NHIS) in 1999. The NHIS remains Nigeria's leading vehicle for achieving universal health coverage; nonetheless, questions remain regarding its quality and effectiveness. Studies on patient satisfaction have served as a useful strategy to further understand the patient experience and the efficacy of health systems.