Open AccessAssessing the Mediation Role of the Customer Trust On E-Service Quality: Lessons During Covid-19 Pandemic
Author(s) -
P. Gunawardana,
P. I. N. Fernando
Publication year - 2021
Publication title -
sri lanka journal of marketing
Language(s) - English
Resource type - Journals
ISSN - 1800-4989
DOI - 10.4038/sljmuok.v7i3.76
Subject(s) - service quality , customer satisfaction , mediation , business , marketing , sobel test , pandemic , service (business) , customer advocacy , quality (philosophy) , customer retention , psychology , advertising , covid-19 , sociology , social psychology , medicine , social science , philosophy , disease , epistemology , pathology , self esteem , infectious disease (medical specialty)