Open AccessDo It Yourself: Customer Self-Directed Learning in Self-Service Technologies
Author(s) -
Badra Sandamali Galdolage
Publication year - 2020
Publication title -
sri lanka journal of management studies
Language(s) - English
Resource type - Journals
ISSN - 2792-1093
DOI - 10.4038/sljms.v2i2.38
Subject(s) - self service , knowledge management , customer intelligence , customer to customer , customer retention , customer advocacy , process (computing) , service (business) , marketing , computer science , business , service quality , operating system
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