Open AccessMediating effect of e-Satisfaction on the Relationship Between e-Service Quality and e-Loyalty of Professionals in Colombo using e-Commerce Websites
Author(s) -
Thilina D. Guluwita,
S. Sapukotanage
Publication year - 2020
Publication title -
sri lanka journal of management studies
Language(s) - English
Resource type - Journals
ISSN - 2792-1093
DOI - 10.4038/sljms.v2i1.30
Subject(s) - business , loyalty , service quality , context (archaeology) , e commerce , marketing , quality (philosophy) , service (business) , customer satisfaction , loyalty business model , advertising , competition (biology) , political science , geography , philosophy , archaeology , epistemology , law , ecology , biology