Open AccessMillennials’ Service Quality Expectations: A Challenge for Academic Librarians
Author(s) -
Sajeewanie D. Somaratna
Publication year - 2019
Publication title -
journal of the university librarians association of sri lanka
Language(s) - English
Resource type - Journals
eISSN - 2579-2253
pISSN - 1391-4081
DOI - 10.4038/jula.v22i2.7938
Subject(s) - service quality , quality (philosophy) , service (business) , likert scale , anticipation (artificial intelligence) , the internet , marketing , psychology , scale (ratio) , business , world wide web , computer science , geography , developmental psychology , philosophy , cartography , epistemology , artificial intelligence