Open AccessInvestigating the Usage of IoT-Based Smart Parking Services in the Borough of Westminster
Publication year - 2021
Publication title -
journal of global information management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.315
H-Index - 41
eISSN - 1533-7995
pISSN - 1062-7375
DOI - 10.4018/jgim.20211101oa34
Subject(s) - publicity , borough , confirmatory factor analysis , structural equation modeling , test (biology) , service (business) , computer security , business , computer science , marketing , applied psychology , psychology , political science , public administration , paleontology , machine learning , biology
Smart Parking schemes cannot succeed without the engagement and support of the drivers who may benefit from their use. This study investigates engagement with a Smart Parking service in the London Borough of Westminster. Factors likely to influence the use of Smart Parking services were identified from a literature review and incorporated into an explanatory model comprising 9 factors connected by 16 hypotheses. To test the model, residents of Westminster and visitors to the area were surveyed, resulting in a total of 212 valid responses. The responses were used to test a structural equation model, using confirmatory factor analysis. The results of the analysis indicated that Awareness of the scheme; Perceived Ease of Use; Perceived Usefulness; Cost saving; Perceived Privacy and Perceived Security all had a direct impact on Usage, with Awareness being the most influential factor. The results also highlighted the fact that, despite efforts by Westminster Council to publicise the scheme, 74% of respondents had little awareness of it, suggesting the need for improved publicity.