Open AccessFactors Influencing of SSCM performance of Indian Insurance Industry An ISM Approach
Publication year - 2021
Publication title -
international journal of system dynamics applications
Language(s) - English
Resource type - Journals
eISSN - 2160-9799
pISSN - 2160-9772
DOI - 10.4018/ijsda.20211001oa05
Subject(s) - insurance industry , linkage (software) , frame work , work (physics) , business , tertiary sector of the economy , service (business) , frame (networking) , operations management , industrial organization , actuarial science , computer science , marketing , economics , engineering , telecommunications , architectural engineering , mechanical engineering , biochemistry , chemistry , gene
In to-days economy, Service Supply Chain Management draws surprisingly more attention and insurance sector is one among them. Here the study is an attempt to overcome the challenges that impacts the effectiveness, efficiency and success of SSCM of Indian Insurance Industry. To show the hierarchical interrelationship among the selected significant factors of Insurance Industry an integrated comprehensive frame work has been developed, displayed and explained through an interpretive structural modeling (ISM) technique. Beneath the study various classification of influential factors have been carried out like Autonomous, linkage, Dependencies and Driving force. Finally this study developed a hierarchical structure of selected prominent factors responsible for the success of SSCM of Indian Insurance Industry by using ISM technique. The findings so drawn from the study can be used by the Indian Insurers and Foreign Insurers.