Open AccessJamie Woodcock, Working the Phones: Control and Resistance in Call Centers
Author(s) -
Jérôme Cihuelo
Publication year - 2018
Publication title -
sociologie du travail
Language(s) - English
Resource type - Journals
eISSN - 1777-5701
pISSN - 0038-0296
DOI - 10.4000/sdt.2864
Subject(s) - woodcock , resistance (ecology) , control (management) , psychology , computer science , biology , artificial intelligence , ecology