Open AccessService Design: An Introduction to a Holistic Assessment Methodology of Library Services
Author(s) -
Joe J. Marquez,
Annie Downey
Publication year - 2015
Publication title -
weave
Language(s) - English
Resource type - Journals
ISSN - 2333-3316
DOI - 10.3998/weave.12535642.0001.201
Subject(s) - service (business) , service design , engineering management , computer science , process management , knowledge management , engineering , service delivery framework , business , marketing
This paper explores service design as a relevant method for service assessment and creation in a library environment. Service design allows for a holistic and systemic look at the various systems that make a library function. This methodology is a co-creative process conducted with library staff and patrons. By working together, librarians and patrons can create more relevant services or refine current services to be more effective and efficient