Open AccessImplementation Barriers to Augmented Reality Technology in Public Services
Author(s) -
Ruth Sofía Contreras Espinosa,
Alejandro Blanco-M.,
Ruth Sofía Contreras Espinosa
Publication year - 2021
Publication title -
international journal of interactive mobile technologies
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.316
H-Index - 16
ISSN - 1865-7923
DOI - 10.3991/ijim.v15i13.22667
Subject(s) - augmented reality , life span , class (philosophy) , computer science , element (criminal law) , business , human–computer interaction , political science , gerontology , medicine , artificial intelligence , law
Technology has become an essential element in today's digital life. The way users interact with different business services is changing thanks to Augmented Reality (AR), and the use of this technology in handhelds is gaining importance nowadays. Public and private organizations cannot be left behind, and they should strive to meet the demand for interactive services with AR. Through this review, we identified four potential major barriers to AR implementation, three of which were present in actual applications. We found that these barriers were similar across areas and that they were mainly related to the technology itself rather than to user interaction. For each of the barriers, we present a list of possible solutions or enablers that can help overcome the detected limitations.