Open AccessDistance Education and Student Satisfaction Regarding the Pedagogical Support Services Provided in Virtual Teaching-learning Environments
Author(s) -
Omar Chamorro-Atalaya,
Guillermo Morales-Romero,
Adrián Quispe-Andía,
Nicéforo Trinidad-Loli,
Beatriz Caycho-Salas,
César León-Velarde,
Sofía Gamarra-Mendoza
Publication year - 2021
Publication title -
international journal of emerging technologies in learning/international journal: emerging technologies in learning
Language(s) - English
Resource type - Journals
eISSN - 1868-8799
pISSN - 1863-0383
DOI - 10.3991/ijet.v16i20.24559
Subject(s) - license , context (archaeology) , distance education , adaptation (eye) , psychology , covid-19 , higher education , medical education , welfare , virtual learning environment , pedagogy , computer science , medicine , political science , geography , disease , archaeology , pathology , neuroscience , infectious disease (medical specialty) , law , operating system
The objective of this article is to know the satisfaction of students with online pedagogical support services, generated by the context of distance education due to the COVID-19 pandemic, which have been provided with various technologi-cal tools. During the development of the research, it was determined that there is a satisfaction with the pedagogical support of 61.2%, being the indicators of health services and welfare university, those that present the highest satisfaction both with 62.3%, on the other hand, are the indicators registrations and license plates, and psychopedagogical services those that present a greater dissatisfaction of 32.7 and 32.2, respectively. Although the pedagogical support provided by the university must continue to be improved, a slight improvement has been deter-mined with the previous semester in which the adaptation of online services be-gan, since dissatisfaction on the part of students decreased by 9.18%.