Open AccessAdoption of Chatbots for Learning among University Students: Role of Perceived Convenience and Enhanced Performance
Author(s) -
Reena Malik,
Ambuj Shrama,
Sonal Trivedi,
Rikkee Mishra
Publication year - 2021
Publication title -
international journal of emerging technologies in learning/international journal: emerging technologies in learning
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.454
H-Index - 24
eISSN - 1868-8799
pISSN - 1863-0383
DOI - 10.3991/ijet.v16i18.24315
Subject(s) - intension , the internet , order (exchange) , computer science , knowledge management , chatbot , psychology , service (business) , world wide web , marketing , business , philosophy , epistemology , finance
With the advent of internet and exponentially growing smartphone market, chatbots are becoming popular and are being widely used for interactions in varied fields. This study investigated the usage of chatbots for educational/learning purpose by university students. Wide research has been done exploring usage of chatbots in service industry; still there is vacuum regarding usage of chatbots in education for effective learning. Using path analysis, the study demonstrates validation of two newly added constructs as an extension in Technology Adoption Model and tries to understand the antecedents for intension to adopt chatbots. This study is of utmost importance to researchers, policy makers, system designers for e- learning platforms, teachers, and students in order to make learning effective.