Open AccessThe âBiQualâ tool and its use to measure service quality in science and technology Spanish University Libraries
Author(s) -
María Pinto,
Viviana Fernández Marcial,
Carmen Gómez-Camarero
Publication year - 2007
Publication title -
revista española de documentación científica
Language(s) - English
Resource type - Journals
eISSN - 1988-4621
pISSN - 0210-0614
DOI - 10.3989/redc.2007.v30.i4.400
Subject(s) - measure (data warehouse) , service quality , quality (philosophy) , service (business) , library science , business , computer science , world wide web , data science , marketing , data mining , physics , quantum mechanics