Open AccessThe âBiQualâ tool and its use to measure service quality in science and technology Spanish University Libraries
Author(s) -
Maria Manuela Gomes de Azevedo Pinto,
Viviana Fernández Marcial,
Carmen Gómez Camarero
Publication year - 2007
Publication title -
revista española de documentación científica
Language(s) - English
Resource type - Journals
eISSN - 1988-4621
pISSN - 0210-0614
DOI - 10.3989/redc.2007.v30.i4.400
Subject(s) - measure (data warehouse) , quality (philosophy) , service quality , service (business) , computer science , library science , business , engineering management , data science , engineering , marketing , database , philosophy , epistemology
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