Open AccessHow do full-service carriers and low-cost carriers passengers perceived service dimensions, passengers’ satisfaction, and loyalty differently? An empirical study
Author(s) -
Y. T. Chow,
C. H. Li,
S. L. Mak,
S. P. Li,
Pingsheng Tong,
C. K. Fan,
K. L. Keung
Publication year - 2022
Publication title -
journal of industrial engineering and management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.385
H-Index - 29
eISSN - 2013-8423
pISSN - 2013-0953
DOI - 10.3926/jiem.3893
Subject(s) - service quality , loyalty business model , empathy , reliability (semiconductor) , customer satisfaction , service (business) , loyalty , psychology , marketing , business , social psychology , power (physics) , physics , quantum mechanics