Understanding the benefits of product-service system for involved parties in remanufacturing

Purpose: This study aims to analyse the benefits of PSS for interested parties in\udremanufacturing, including manufacturing companies, original equipment manufacturers, and\udcustomers. Existing studies examining the Product-Service System (PSS) focus on the relationship\udbetween two parties, either between Original Equipment Manufacturers (OEMs) and customers,\udor between remanufacturers with customers. This study attempts to fill a gap by investigating how\udthe PSS benefits OEMs, remanufacturers and customers.\udDesign/methodology/approach: This research used a case study method to examine the\udpractical application of PSS in remanufacturing companies. A qualitative approach was employed\udto analyse emerging phenomena in the case companies, and the researcher collaborated with the\udinvolved parties to create new knowledge. Thus, this research study can offer theoretical as well as\udpractical insights.\udFindings: All parties involved in PSS consistently gain benefit from adopting the practice. From\udthe perspective of remanufacturers, the major benefit of adopting PSS is that it can help reduce\uduncertainties regarding the timing, quantity and quality of returned cores. Due to these reduced\uduncertainties, remanufacturers benefit from higher profitability and more environmentally friendly\udproducts. These benefits have multiplier effects on both customers and OEMs. \udPractical implications: This study offers benefits to remanufacturing managers in the sense that\udit provides guidance for them to better manage remanufacturing operations so that they become\udmore environmentally friendly and profitable.\udOriginality/value: This study represents the first time that the benefits of PSS in supporting\udremanufacturing have been viewed from an integrative perspective – i.e. manufacturers,\udremanufacturers, and customers.Peer Reviewe