Open AccessA feasibility study of the implementation of total quality management based on soft factor
Author(s) -
Arash Shahin,
Reza Dabestani
Publication year - 2011
Publication title -
journal of industrial engineering and management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.385
H-Index - 29
eISSN - 2013-8423
pISSN - 2013-0953
DOI - 10.3926/jiem.2011.v4n2.p258-280
Subject(s) - total quality management , benchmarking , process management , quality (philosophy) , competitive advantage , knowledge management , engineering , process (computing) , soft systems methodology , operations management , service (business) , business , computer science , marketing , information system , management information systems , philosophy , electrical engineering , epistemology , operating system