Open AccessService-Oriented Organizational Citizenship Behavior, Perceived Service Quality and Customer Satisfaction in Hospitality Industry
Author(s) -
PoHsuan Wu,
Jui-Fan Liao
Publication year - 2015
Publication title -
journal of applied sciences
Language(s) - English
Resource type - Journals
eISSN - 1812-5662
pISSN - 1812-5654
DOI - 10.3923/jas.2016.18.24
Subject(s) - organizational citizenship behavior , service quality , business , hospitality , hospitality industry , customer satisfaction , marketing , service (business) , organizational commitment , psychology , social psychology , tourism , political science , law
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