Open AccessNEEDS AND OPPORTUNITIES TO IMPROVE THE OPERATIONAL QUALITY OF FORWARDING COMPANIES / EKSPEDICINIŲ ĮMONIŲ VEIKLOS KOKYBĖS GERINIMO POREIKIS IR GALIMYBĖS
Author(s) -
Dovilë Kontautaitë,
Virgilija Zinkevičiūtė
Publication year - 2013
Publication title -
mokslas - lietuvos ateitis
Language(s) - English
Resource type - Journals
eISSN - 2029-2341
pISSN - 2029-2252
DOI - 10.3846/mla.2013.04
Subject(s) - business administration , business , process management , quality management system , operations management , quality management , marketing , engineering , service (business)
It is essential for forwarding companies to improve their activity by improving their internal and external processes in order to provide for a client an estimated basic and added value and effectively manage the flow of information in the general logistic supply chain. The article analyses the concepts of quality management and activity process, emphasising the main process of a forwarding enterprise and the demand to optimise the activity establishing quality management systems. The scientific literature analysis assists in the provision of quality assessment indicators of forwarding companies and ascertaining quality management systems that are suitable for transport companies.Article in Lithuania