Open AccessBENCHMARKING OF MAINTENANCE AND SERVICE PROCESSES IN AIR TRAFFIC CONTROL SYSTEMS
Author(s) -
Igor Kabashkin,
Jörg Kundler
Publication year - 2013
Publication title -
aviation
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.239
H-Index - 13
eISSN - 1822-4180
pISSN - 1648-7788
DOI - 10.3846/16487788.2013.805871
Subject(s) - benchmarking , capability maturity model , engineering , process (computing) , service (business) , benchmark (surveying) , air traffic control , relation (database) , reliability engineering , transport engineering , systems engineering , operations research , computer science , data mining , economy , geodesy , software , marketing , aerospace engineering , economics , business , programming language , geography , operating system
A theoretical analysis and benchmark was performed to develop a service model for air traffic control (ATC) systems. Based on a survey of theoretical methods and approaches for ATC maintenance processing in relation to traditional and European harmonised ATC parameters, a structured analysis and evaluation of the problem was performed at an international ATC organisation. The research was performed with parameter-oriented comparison. The results of the research were used in a process maturity assessment and key performance indicator (KPI) system. An ATC-specific maintenance process maturity method based on ISO/IEC Standard 15504 was developed for the process of analysis.The results can be used to develop an ATC service maintenance model as part of an air transport system model (macro model) and to develop an ATC service model and KPI system (micro model).