Open AccessBENCHMARKING METHODOLOGY IN A TRANSPORT SECTOR
Author(s) -
Margarita Išoraitė
Publication year - 2004
Publication title -
transport
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.437
H-Index - 31
eISSN - 1648-4142
pISSN - 1648-3480
DOI - 10.3846/16484142.2004.9637986
Subject(s) - benchmarking , competitor analysis , best practice , process management , process (computing) , computer science , business , marketing , economics , management , operating system
The article analyses the following issues: 1) Definitions of benchmarking. Benchmarking as a management tool that has long been succefully used both in the private and public sectors to improve the efficiency and effectiveness of products and processes; 2) Benefits of transport benchmarking. Benchmarking can help transport enterprise to: locate its strengths, pinpoint weaknesses, measure its performance against its competitors, discover what it is possible to achieve; 3) Different types of benchmarking. Different types of benchmarking processes can be distinguished into performance benchmarking, process benchmarking, strategic benchmarking, competitor benchmarking, functional benchmarking, generic benchmarking; 4) Transport benchmarking methodology. The basic transport benchmarking principles ‐ planning, analysis, integration, action and recycle are equally valid for transport policy benchmarking; 5) Key performance indicators in a transport sector.