Open AccessEvaluation Of The Quality Of Assistance In An Pre-Hospital Mobile Emergency Service
Author(s) -
Rodrigo Assis Neves Dantas,
Daniele Vieira Dantas,
Gilson de Vasconcelos Torres,
Marina de Góes Salvetti,
Michelle Carneiro Fonseca,
Katiúscia Kelly Medeiros de Araújo,
Jéssica Cristhyanne Peixoto Nascimento,
Ellen de Fátima Lima Vasconcelos,
Isabelle Cristina Braga Coutinho Cunha,
Ian Rodrigo Nascimento e Silva,
José Joandson de Souza dos Santos,
Louise Constância de Melo Alves,
Anne Marília de Aquino Laurentino,
Rayane Araújo do Nascimento,
Sara Porfírio de Oliveira,
Maria Solange Moreira de Lima,
Jaciana Medeiros da Costa Dias,
Naryllenne Maciel de Araújo,
Kezauyn Miranda Aiquoc,
Samia Valéria Ozório Dutra
Publication year - 2017
Publication title -
international archives of medicine
Language(s) - English
Resource type - Journals
ISSN - 1755-7682
DOI - 10.3823/2452
Subject(s) - medicine , service (business) , quality (philosophy) , sample (material) , service quality , emergency medical services , data collection , medical emergency , health professionals , health care , nursing , process (computing) , marketing , philosophy , chemistry , statistics , mathematics , epistemology , chromatography , economic growth , economics , computer science , business , operating system
Background: to evaluate the quality of the assistance of a Mobile Emergency Care Service and to compare the evaluation of professionals according to training and level of education.\udMethods and Findings: this is a cross-sectional study, with a Donabedian theoretical reference. The sample was all the professionals of a Mobile Emergency Service and data collection performed by a previously validated quality assessment instrument. Some aspects of the service structure were evaluated negatively, and the process was evaluated in a positive way, in general. When comparing the evaluation of quality according to professional category and education, it was verified that the indicators of structure and process were considered appropriate by the professionals of average level and inadequate by the personnel of superior level.\udConclusion: the professionals identified flaws in the service structure, which can impact the assistance provided. The level of education influenced the evaluation of the quality of the service.\udKeywords: Emergency medical services; Health Evaluation; Prehospital care; Evaluation studies; Health service