Open AccessUsage of Information Systems for Knowledge Management in Small Tourist Agencies
Author(s) -
Dean Nižetić,
Anton Florijan Barišić
Publication year - 2020
Publication title -
obrazovanje za poduzetništvo - e4e
Language(s) - English
Resource type - Journals
eISSN - 1849-7845
pISSN - 1849-661X
DOI - 10.38190/ope.10.2.12
Subject(s) - knowledge management , tourism , business , information system , order (exchange) , usable , information technology , marketing , computer science , engineering , electrical engineering , finance , world wide web , political science , law , operating system
Rapid development of technologies led to emergence ofnew opportunities for businesses such as effective management of knowledgeresources for achieving organizational performance.The purpose of this paper was to determine whether theagencies are using KM systems available on the market, what are the reasons fortheir adoption, and explore the adequacy of implemented systems, and to definethe characteristics of “ideal” KM systems for small organizations. In thatsense, the main goal of the research was to explore the adoption degree ofinformation technology for knowledge management in small tourist agencies withfewer than 20 employees. Based on survey among small tourist agencies conductedupon the sample of 68 usable responses from on-line questionnaire, thisresearch outlines position and development trends in using information systemsfor knowledge management answering following questions: (a) Do agenciesrecognize the benefits of using knowledge management systems and in whichsegments of their business?: (b) What types of knowledge management systemsthey use and in which business segments?: (c) What are the reasons thatagencies may not use knowledge management systems? In the research, themathematical-statistical methods have been used, in order to analyse theattitude of the small Croatian tourist businesses toward usage of moderntechnologies to bust their business performances. The results also haveindicated the reasons for low adoption of IT KM solutions in their everydaybusiness operations. Based on the conducted analysis, a framework specificationof an “ideal” KM system has been suggested.