Open AccessAre Palestinian SMEs Effectively Utilizing Mobile Banking?
Author(s) -
Hamed Mohammed Hamed Mujahed,
Elsadig Musa Ahmed,
Siti Aida Samikon
Publication year - 2020
Publication title -
international journal of innovative science and research technology
Language(s) - English
Resource type - Journals
ISSN - 2456-2165
DOI - 10.38124/ijisrt20sep282
Subject(s) - business , mobile banking , palestine , key (lock) , mobile payment , marketing , commerce , finance , computer science , computer security , ancient history , history , payment
This paper investigates reason for the nonutilization of mobile banking by SMEs sectors in Palestine using a survey of 408 SMEs. The results of the study indicate that majority of Palestine SMEs are using computerized systems and utilizes basic ICT technologies, while the use of mobile banking are less than 30%. However, there are key factors that inhibit these SMEs from effectively utilizing mobile banking in their various businesses. The survey reveals that understanding of mobile banking adoption is very little among the SMEs business owner’s, regulatory environment, mobile banking business model offered by banks are the most prevalent factors for non-utilizations of mobile banking.