Open AccessTechnological, Organizational and Environmental Framework for Digital Transformation in South African Financial Service Providers
Author(s) -
Michael Makgale Modiba,
Ray Kekwaletswe
Publication year - 2020
Publication title -
international journal of innovative science and research technology
Language(s) - English
Resource type - Journals
ISSN - 2456-2165
DOI - 10.38124/ijisrt20may223
Subject(s) - digital transformation , service provider , business , context (archaeology) , business transformation , business service provider , service (business) , financial services , transformation (genetics) , knowledge management , public relations , marketing , business model , service design , computer science , political science , electronic business , finance , world wide web , business relationship management , biochemistry , chemistry , gene , paleontology , biology
This paper addresses technological, organizational and environmental contexts as experienced within South African Financial Service Providers, with respect to digital transformation. Although digital transformation is well studied, the research problem is that literature inadequately addresses how these three contexts manifest and play a role as financial service providers transform to digital business. Informed by interpretivist philosophy stance and case study strategy, this paper shows how digital transformation is enabled or inhibited by contextual influences. The paper argues that digital transformation ought to manifest cognizant of the context in which the financial service provider finds itself. To this point, the paper conceptualises a framework that may help in the digital business transformation.