The Effect of User Experience on Customer Satisfaction on Netflix Streaming Services in Indonesia | Zendy

Mario Alberto Jose Martins | Zendy; Setyo Riyanto | Zendy

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The Effect of User Experience on Customer Satisfaction on Netflix Streaming Services in Indonesia

Author(s) -

Mario Alberto Jose Martins,

Setyo Riyanto

Publication year - 2020

Publication title -

international journal of innovative science and research technology (ijisrt)

Language(s) - English

Resource type - Journals

ISSN - 2456-2165

DOI - 10.38124/ijisrt20jul545

Subject(s) - plan (archaeology) , the internet , computer science , user satisfaction , creativity , customer satisfaction , advertising , multimedia , world wide web , business , marketing , psychology , human–computer interaction , geography , social psychology , archaeology

Technology has become increasingly sophisticated, all forms offered in the development of very cutting-edge technology. Current technology is supported by a strong internet network base that presents various kinds of creativity. One that gets attention is the widespread use of online streaming media as a basis in an online streaming media streaming plan that is Netflix. This research will discuss where the user experience of Netflix Online Streaming Media Customer Satisfaction. The results of this study were drawn from 150 respondents who are always actively using Netflix online streaming media. This research only focused on the Jakarta area, Indonesia, which is the largest city in Indonesia

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