Open AccessLika Liku Kesuksesan Air Traffic Flow Management di Bandara Internasional I Gusti Ngurah Rai
Author(s) -
M Bara Jiwangganata,
I Gede Sanica
Publication year - 2021
Publication title -
jurnal manajemen bisnis/jurnal manajemen and bisnis
Language(s) - English
Resource type - Journals
eISSN - 2685-9823
pISSN - 1829-8486
DOI - 10.38043/jmb.v18i3.3194
Subject(s) - punctuality , service quality , reliability (semiconductor) , servqual , business , air traffic control , service (business) , data collection , marketing , advertising , operations management , transport engineering , computer science , engineering , power (physics) , statistics , physics , mathematics , quantum mechanics , aerospace engineering
This research aims to determine and examine mountainously about the satisfaction of airlines and Perum lppnpi management through of air traffic flow management in I Gusti Ngurah Rai International Airport. This research used qualitative method with research subject namely airline, ATFM Operator and Perum lppnpi management. Data collection technique was carried out by in-depth interview. Researchers implement the adoption Zeithaml and Bitner's Servqual Technique. The result of data analysis in this study indicate that the quality of service through ATFM are well guarded, but significantly factor of that quality is reliability, why? Because the consumer has been satisfied with a good service, fast and punctuality.