Open AccessKualitas Pelayanan Obat BPJS di Apotek Rawat Jalan RSUD Kelas B Kabupaten Subang
Author(s) -
Komir Bastaman,
Tony Pathony
Publication year - 2020
Publication title -
the world of business administration journal
Language(s) - English
Resource type - Journals
eISSN - 2722-0702
pISSN - 2722-0699
DOI - 10.37950/wbaj.v2i2.940
Subject(s) - psychology , humanities , data presentation , medical education , documentation , medicine , computer science , art , programming language
Penelitian dan penulisan ini membahas hal-hal yang berkaitan dengan Kualitas Pelayanan Rumah Sakit Umum Daerah Kelas B kabupaten Subang dalam Pelayanan Obat di Apotek Rawat jalan Rumah Sakit Umum Daerah Kelas B kabupaten Subang dalam hubungannya dengan teori menurut Fitzsimmons yaitu sumberdaya, ketepatan,kecepatan, jaminan dan empati. Dalam penelitian ini menggunakan pendekatan kualitatif melalui pengamatan dan observasi, wawancara, studi kepustakaan dan dokumentasi. Sumber data diperoleh dari informan melalui pengamatan dan wawancara secara langsung dan dokumen diperoleh dalam bentuk peraturan-peraturan dan pengolahan data. Hasil penelitian menunjukan bahwa berwujud, kehandalan, daya tanggap, jaminan dan empati belum terlaksana secara optimal. Kualitas Pelayanan Rumah Sakit Umum Daerah Kelas B kabupaten Subang dalam Pelayanan Obat di Apotek Rawat jalan RSUD Kelas B Kabupaten Subang belum berjalan berkulitas. Hal ini dapat terlihat dari masih lambatnya kesigapan tenaga Apoteker dalam menangani pasien sehingga pasien yang harus segera mendapatkan pertolongan dibiarkan menunggu.
This research and writing discusses matters relating to the Quality of Services in the Class B District Subang District General Hospital in Drug Services at the Outpatient Pharmacy Class B Subang District Regional Hospital in relation to the theory according to Fitzsimmons namely tangible, realibility, responsipness, asurance and empathy. In this study using a qualitative approach through observation and observation, interviews, literature studies and documentation. Sources of data obtained from informants through direct observation and interviews and documents obtained in the form of regulations and data processing. The results showed that tangibility, reliability, responsiveness, assurance and empathy had not been carried out optimally. Service Quality of Subang Regency Class B Regional General Hospital in Drug Services in the Outpatient Pharmacy Class B Subang District Hospital has not yet progressed. This can be seen from the slow alertness of Pharmacists in handling patients so that patients who must immediately get help are left to wait.