Open AccessModelling Total Quality Management in the Malaysian Composite Manufacturing Industry
Author(s) -
Nur Aiman Hanis Hasim,
Suriati Akmal,
Sayed Kushairi Sayed Nordin,
Ruzy Haryati Hambali,
Mohd Fauzi Mamat,
Abdulla Thamer Jumma Aldharif Alshamsi,
Supawi Pawenang
Publication year - 2022
Language(s) - English
Resource type - Journals
ISSN - 2716-6945
DOI - 10.37934/mjcsm.7.1.1122
Subject(s) - benchmarking , total quality management , enabling , business , process management , quality management , manufacturing , operations management , business administration , knowledge management , marketing , engineering , lean manufacturing , computer science , service (business) , psychology , psychotherapist
This paper investigates the enabler factors of total quality management (TQM) practices for a composite manufacturing company in Melaka, Malaysia. Leadership (L), training and education (TE), supplier management (SM), customer focus (CF), benchmarking (B), continuous improvement (CI), employee relations (ER), and strategic planning (SP) were considered in this paper. They are the critical TQM elements that influence TQM processes (Y). A questionnaire was used to collect data from 27 employees of a composite manufacturing company in Melaka, Malaysia and analyzed using multiple regression analysis. Five out of the eight hypotheses positively fit with the conceptual model and show a positive effect of TQM practices. The research findings indicate that enabler factors, namely leadership (L), continuous improvement (CI), supplier management (SM), benchmarking (B) and strategic planning (SP), have positive and significant effects on successful TQM practices. This study would benefit managers significantly to increase strategic planning, supply chain management, and benchmarking through TQM practices.