Open AccessApplication of E-Government in Public Service in Biawao Village, Gorontalo City
Author(s) -
Srihandayani Suprapto,
Irma B. Lolo
Publication year - 2022
Publication title -
journal la sociale
Language(s) - English
Resource type - Journals
eISSN - 2721-0847
pISSN - 2721-0960
DOI - 10.37899/journal-la-sociale.v3i2.593
Subject(s) - transparency (behavior) , enthusiasm , government (linguistics) , e government , business , public service , local government , service (business) , public relations , public administration , marketing , political science , information and communications technology , psychology , law , social psychology , linguistics , philosophy
This study aims to determine the application of E-Government in public services in Biawao Village, Kota Selatan District, Gorontalo City. The research method uses qualitative types. The results showed that the application of E-Government in public services in Biawao Village, Kota Selatan District, Gorontalo City was measured by 4 (four) indicators, namely indicators of benefits, efficiency, participation and transparency were not optimal. This can be seen from the minimal use of online-based public services, the low enthusiasm of the public in using online-based public services and the limitations on applications that are not able to answer the needs and complaints of people via online.