Open AccessANALISIS SISTEM ANTRIAN TERHADAP KEPUASAN NASABAH PADA PT.BANK CENTRAL ASIA TBK KANTOR CABANG AHMAD YANI MAKASSAR
Author(s) -
M. Junaid,
Firmansyah Firmansyah,
Ade Cahyaprandy Saputra
Publication year - 2020
Publication title -
bongaya journal of research in management
Language(s) - English
Resource type - Journals
ISSN - 2615-8876
DOI - 10.37888/bjrm.v3i1.222
Subject(s) - nonprobability sampling , normality test , business administration , sample (material) , heteroscedasticity , data collection , central asia , population , customer satisfaction , statistics , mathematics , business , statistical hypothesis testing , marketing , demography , sociology , physics , international trade , thermodynamics
This study aims to determine whether the queuing system affects customer satisfaction at PT Bank Central Asia Tbk Ahmad Yani Makassar Branch Office. Data collection using primary data obtained from questionnaires using purposive sampling technique. The population is all customers of PT Bank Central Asia Tbk Ahmad Yani Makassar Branch Office totaling 5,970 customers while the sample taken is 100 respondents based on the Slovin formula. The results of the questionnaire have been tested for validity and reliability, as well as tested classic assumptions in the form of assumptions of normality, heteroscedasticity and linearity. Methods of data analysis using simple regression techniques with SPSS 21 program. The results showed that the proposed hypothesis was accepted because it showed positive and significant hypothesis test results. This means that the queuing system has a positive and significant effect on customer satisfaction.