Open AccessSelf-assessment in the service of Quality
Author(s) -
Abdennasser Naji
Publication year - 2017
Publication title -
the journal of quality in education
Language(s) - English
Resource type - Journals
ISSN - 2028-1897
DOI - 10.37870/joqie.v7i10.148
Subject(s) - process (computing) , knowledge management , quality (philosophy) , process management , human resources , benchmark (surveying) , service (business) , computer science , service quality , engineering management , process capability , engineering , business , operations management , management , work in process , philosophy , epistemology , marketing , geodesy , economics , geography , operating system
The Mahdi Elmandjra award is a self-assessment benchmark, which has as its main objective the awareness and motivation of education and training organizations, to adhere to a process of implementing quality management concepts. It is based on two main elements, the software which symbolizes the intelligence of the organization which must mobilize and get involved in the process, while defining the aims to be achieved, and federating the material resources, and especially human resources to achieve it. ; and the hardware illustrated by the material and logistical elements, capable of concretizing the vision and the objectives of the organization, by the continuous and constantly improved satisfaction of all the stakeholders.