Open AccessUnderstanding the Nexus between Electronic Service Performance and Customer Satisfaction among Online Shoppers in a Typical Emerging Economy
Publication year - 2020
Publication title -
european journal of business and innovation research
Language(s) - English
Resource type - Journals
eISSN - 2053-4027
pISSN - 2053-4019
DOI - 10.37745/ejbir/vol8.no5.pp80-96.2020
Subject(s) - nexus (standard) , customer satisfaction , business , marketing , service (business) , emerging markets , customer service , advertising , computer science , finance , embedded system