Open AccessCroatian Tourism Sector and Crisis Management
Author(s) -
Robert Mikac,
Karla Kravaršćan
Publication year - 2021
Publication title -
tourism
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.337
H-Index - 22
eISSN - 1849-1545
pISSN - 1332-7461
DOI - 10.37741/t.69.4.9
Subject(s) - tourism , business , revenue , crisis management , destinations , service (business) , tertiary sector of the economy , state (computer science) , economic policy , marketing , economy , economics , finance , geography , management , algorithm , computer science , archaeology
Tourismis an extremely important economic sector for the Republic of Croatia and animportant component of certain economic and social activities, such astransport and business of travel agencies, trade, catering, agriculture, andnumerous service activities. Many Croatian citizens are directly, indirectly, orpartially employed in the said sectors. Many depend on it – from individuals,through various business entities and tourist destinations, to the state itselfwhich generates almost 20 percent of the annual state budget revenue fromtourism. Given the multilevel and multifunctional importance of tourism, it isimportant to research how it is organized for emergencies that can causesignificant disruptions in the operation and revenue generation. The goal ofthis paper is to analyze how and how successfully the tourism sector coped with the COVID-19 pandemic and the resulting crisis, what crisismanagement mechanisms were developed and how they were used during 2020.