Open AccessThe Influence of Transformational Leadership on Employees’ Innovative Behaviour in the Hospitality Industry
Author(s) -
Lütfi Sürücü,
Ahmet Maşlakçı,
Harun Şeşen
Publication year - 2021
Publication title -
tourism
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.337
H-Index - 22
eISSN - 1849-1545
pISSN - 1332-7461
DOI - 10.37741/t.69.1.2
Subject(s) - transformational leadership , hospitality industry , hospitality , marketing , business , quality (philosophy) , ibm , service (business) , process (computing) , test (biology) , conceptual model , public relations , tourism , management , psychology , political science , computer science , paleontology , philosophy , materials science , epistemology , database , law , biology , nanotechnology , operating system , economics
The purpose of this research is to contribute to improving the quality of service in the hospitality industry by helping to understand profoundly the premises of innovative behaviour. For this purpose, a conceptual model including transformational leadership, leader member exchange and innovative behaviour is proposed. To test the research model, data were obtained from the employees of 5-star hotels in Muğla, Turkey (n = 281). The data were analysed with the IBM SPSS 23 program. As a result of the Process Macro analysis, it was discovered that the transformational leader positively influenced innovative behaviour and leader member exchange had a mediating role in this relationship. Our research helps us to understand profoundly the pioneers of innovative behaviour, and will increase managers' awareness by making managerial suggestions to improve service quality in hotels.