Open AccessPerbaikan Kualitas Pelayanan Hotel Kartika Chandra dengan Metode Servqual Dan Importance Performance Analysis (IPA)
Author(s) -
Masrul Indrayana,
Kelik Fajar Kusuma,
Jono
Publication year - 2022
Publication title -
jurnal rekayasa industri
Language(s) - Uncategorized
Resource type - Journals
eISSN - 2714-8874
pISSN - 2714-8882
DOI - 10.37631/jri.v4i2.712
Subject(s) - servqual , business administration , mathematics , business , service quality , marketing , service (business)