Open AccessSatisfacción de la implementación de gobierno electrónico
Author(s) -
Ricardo Rafael Díaz Calderón,
AUTHOR_ID
Publication year - 2021
Publication title -
ciencia nor@ndina
Language(s) - English
Resource type - Journals
eISSN - 2707-9848
pISSN - 2663-6360
DOI - 10.37518/2663-6360x2021v4n2p61
Subject(s) - bureaucracy , business process reengineering , government (linguistics) , grounded theory , process (computing) , process management , knowledge management , task (project management) , business , politics , public relations , public administration , political science , qualitative research , computer science , sociology , management , marketing , economics , social science , linguistics , philosophy , lean manufacturing , law , operating system
This research aims to show that the implementation of electronic government is directly related to user satisfaction; likewise, it aims to highlight the main problems facing the state administration. Using the qualitative method, the documentary analysis technique, the information was organized with a grounded theory design. The peculiarities of incorporating Information and Communication Technologies (ICTs) in public management involve new challenges for private sector companies; however, the transformation requires process reengineering, from the traditional bureaucratic modality to what is defined as virtual bureaucracy, the modification of the legal regulatory framework and the appearance of virtual agencies. The construction of the digital government implies substantial challenges in bringing it online, posing complex obligations for government redesign and transformation. It was evidenced that political support is essential for the fulfillment of the objectives. On the other hand, it is a basic task for a decentralized government to promote a common vision.