Open AccessThe Effect of Organizational Culture, Competency, and Rewards on Job Satisfaction and Their Impact on Performance of Aceh Transportation Service Employees
Author(s) -
Angga Rianda Aulia,
Muhammad Adam,
Mukhlis Mukhlis
Publication year - 2022
Publication title -
international journal of scientific and management research
Language(s) - English
Resource type - Journals
ISSN - 2581-6888
DOI - 10.37502/ijsmr.2022.5311
Subject(s) - job satisfaction , competence (human resources) , likert scale , population , psychology , affect (linguistics) , service quality , job performance , business , customer satisfaction , marketing , service (business) , social psychology , developmental psychology , demography , sociology , communication
This study was conducted to examine the effect of culture, competence, and reward on satisfaction and its impact on the performance of Aceh Transportation Service employees. The population was the employees of the Aceh Transportation Service, totaling 204 people. Sampling was carried out using the census method so that the number of samples was the same as the total population. Data were collected through the distribution of Likert scale questionnaires. The model was analyzed using AMOS-SEM statistical equipment. The test results prove that the Performance, Satisfaction, Culture, Competence, and Rewards at the Aceh Transportation Service are good; Culture Affects Satisfaction at the Aceh Transportation Service; Competence affects Satisfaction; Reward affects Satisfaction; Culture does not affect Performance; Competence affects Performance; Rewards affect Performance; Satisfaction affects performance; Satisfaction fully mediates the Culture effect on Performance; Satisfaction partially mediates the competence effect on performance; and satisfaction partially mediates the reward effect on performance. These results prove that the model for improving the performance of the Aceh Transportation Service employees is a function of cultural adjustment, increasing competence, increasing rewards, and increasing job satisfaction. Satisfaction with the model functions as a full mediator and partial mediator