Open AccessPengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan Pada PT. PLN (Persero) Rayon Jawi Pontianak
Author(s) -
Anita Librianty,
Rudi Triadi Yuliarto
Publication year - 2019
Publication title -
jurnal ilmiah aset
Language(s) - English
Resource type - Journals
eISSN - 2685-9629
pISSN - 1693-928X
DOI - 10.37470/1.21.1.138
Subject(s) - obedience , business administration , compensation (psychology) , sample (material) , business , psychology , operations management , management , engineering , social psychology , physics , economics , thermodynamics
The purpose of this research is to examine the influence of obedience and compensation to performance at the office of the regional secretariat of Pontianak. The sample was 70 employees. The data was collected through questionnaire and analyzed with multiple linier regression. The result showed that obedience has a positive significant relationship to performance, while compensation didn’t have relationship to performance at the office of the regional secretariat of Pontianak.