Open AccessSivistyksen ja soten yhteistyö kunnissa
Author(s) -
Eija Mattila,
Tomi J. Kallio,
Essi Saru
Publication year - 2021
Publication title -
hallinnon tutkimus
Language(s) - English
Resource type - Journals
eISSN - 2343-4309
pISSN - 0359-6680
DOI - 10.37450/ht.101897
Subject(s) - business , service (business) , tertiary sector of the economy , marketing , public relations , social integration , knowledge management , political science , computer science , law
Service integration has become essential way of the production of customer friendly and cost-effective municipal services. Recently, there has been also endeavors to extend service integration from social and health sectors to the education sector. This study pursues to increase the general understanding of the expanded service integration and to develop a framework that can be used in evaluating its nature and depth. The empirical data of the study comes from a survey targeted to the leaders in the health, social and education sectors. The focus is on child and family services. While on the general level the analysis indicates a deepening integration of services, the historical boundaries between the different sectors make the service integration difficult. The managers from the health and social sectors hold a more positive view of the current situation compared to their colleagues in education, which reflects longer experience of service integration in these sectors